Your Deliveries. All in One Place.
At Rapid Fire Freight, we believe shipping shouldn't leave you wondering where your freight is or searching through old emails for paperwork. That's why every customer receives access to our online customer portal—a simple, convenient way to manage your deliveries from start to finish.
Track Your Deliveries in Real Time
Every customer receives a personalized link where you can track your active deliveries as they happen. Whether you're in the office or on the job site, you'll always know where your shipment is without having to make a phone call.
Access Every Past Delivery
Need information from a delivery made last week? Last month? Last year?
Your customer portal keeps a complete history of your deliveries, making it easy to find exactly what you need whenever you need it.
Everything You Need in One Place
Each delivery record includes important documentation, including:
Pickup photos taken by the driver
Delivery photos
Customer signatures
Proofs of Delivery (PODs)
Any paperwork collected during pickup or delivery
Delivery details and shipment history
No more digging through emails or filing cabinets. Everything is organized and available whenever you need it.
Schedule Deliveries Online
Need to schedule a shipment after business hours?
No problem.
You can enter new delivery orders directly through your customer portal 24 hours a day. The portal connects directly to our dispatch software, allowing your order to be submitted quickly and accurately.
As you enter your delivery information, you'll also receive your price immediately, so you'll know exactly what to expect before submitting your order.
Of course, if you'd rather speak with someone, we're always happy to help. You can still call or email us anytime to schedule deliveries, request quotes, or ask questions. When you call Rapid Fire Freight, you'll always speak directly with one of the owners.
Better Delivery Verification
We believe every delivery should be fully documented.
Our drivers are required to photograph your freight at both pickup and delivery to help provide a complete record of the shipment.
They're also required to obtain a delivery signature whenever possible. Since signatures aren't always easy to read, our drivers must also text the receiver's name directly to our dispatcher. The dispatcher records the recipient's printed name on the electronic delivery record, so you'll always know exactly who accepted your shipment.
That means no more trying to decipher handwritten signatures or wondering who signed for your freight.
A Fully Digital Process
Rapid Fire Freight is proud to operate with a completely paperless delivery system.
We don't use paper tickets. Every delivery is documented electronically, allowing information to be uploaded quickly and made available through your customer portal.
This digital process provides faster access to your records, reduces paperwork, and ensures your delivery information is stored securely and is easy to retrieve whenever you need it.
Transparency You Can Count On
Our customer portal is just one more way we're committed to making transportation easier for our customers.
From real-time tracking and instant online ordering to delivery photos, signatures, PODs, and electronic records, you'll always have the information you need right at your fingertips.
At Rapid Fire Freight, we believe great customer service doesn't end when the freight leaves the dock. It continues until you have complete confidence that your shipment has arrived safely—and the documentation to prove it.
